CryptoPal Help Center

CryptoPal is a comprehensive multi-chain cryptocurrency wallet platform that allows you to securely manage, send, receive, and swap digital assets across multiple blockchain networks including Ethereum, BSC, Polygon, Arbitrum, Optimism, Avalanche, Solana, and more.

Click on "Create Wallet" from the dashboard. You'll receive a 12 or 24-word recovery phrase (mnemonic). Write it down and store it securely offline. Never share your recovery phrase with anyone. This phrase is the only way to recover your wallet if you lose access.

Go to "Import Wallet" and select your wallet provider (MetaMask, Trust Wallet, Phantom, etc.). Enter your recovery phrase, give your wallet a name, and click import. CryptoPal will automatically detect your wallet addresses across all supported chains.

Yes! CryptoPal is completely free to use. You only pay standard blockchain network fees (gas fees) when sending transactions, which go to the blockchain validators, not to CryptoPal.

CryptoPal uses industry-standard encryption (AES-256) to protect your private keys and recovery phrases. Your keys are encrypted with your password and stored securely. We never have access to your unencrypted private keys or recovery phrases.

A recovery phrase (also called seed phrase or mnemonic) is a series of 12 or 24 words that serves as a backup for your wallet. With this phrase, you can recover your wallet on any device. Keep it safe, write it down, and never share it with anyone.

No. CryptoPal is a non-custodial wallet, meaning you have complete control over your funds. We never have access to your private keys or recovery phrases. Only you can authorize transactions from your wallet.

Unfortunately, if you lose your recovery phrase and lose access to your wallet, there is no way to recover your funds. This is why it's crucial to write down your recovery phrase and store it securely in multiple safe locations.

Yes! We highly recommend enabling 2FA for an extra layer of security. This adds protection to your account login, though remember that your wallet itself is secured by your recovery phrase.

Go to "Send" from your dashboard, select the wallet and token you want to send, enter the recipient's address (or scan their QR code), specify the amount, review the gas fee, and confirm the transaction.

Click "Receive" and select your wallet. You'll see your wallet address and a QR code. Share this address with the sender, or have them scan your QR code. Make sure they're sending on the correct blockchain network.

Gas fees are network transaction fees paid to blockchain validators who process and confirm your transactions. These fees vary based on network congestion and transaction complexity. CryptoPal does not collect these fees.

Transaction times vary by blockchain: Ethereum (1-5 minutes), BSC (5-10 seconds), Polygon (2-5 seconds), Solana (<1 second), Arbitrum (1-2 minutes). Times may be longer during high network congestion.

Once a transaction is broadcast to the blockchain, it cannot be cancelled. However, if a transaction is pending for a long time, you may be able to speed it up by increasing the gas fee or replace it with a higher fee transaction.

Check the transaction status on the blockchain explorer. If it's pending due to low gas fees, you can try to speed it up. If it fails, your funds will be returned to your wallet (minus the gas fee).

CryptoPal supports 10+ major blockchain networks including Ethereum, BNB Smart Chain, Polygon, Arbitrum One, Optimism, Avalanche C-Chain, Base, Fantom Opera, Solana, and Polygon zkEVM. We regularly add support for new chains.

Use the "Swap" feature from your dashboard. Select the tokens you want to swap, enter the amount, review the exchange rate and fees, and confirm. Swaps are powered by decentralized exchanges (DEXs) on each blockchain.

Staking allows you to earn rewards by locking up your cryptocurrency to support blockchain network operations. Go to "Earn" to see available staking opportunities. Rewards vary by network and validator.

Yes! Click the "Scan" button on your dashboard to open the QR scanner. You can scan wallet addresses for quick and error-free sending. This works on both mobile and desktop (with camera access).

Your NFTs are automatically detected and displayed in your wallet's NFT section. We support ERC-721, ERC-1155, and Solana NFTs across all supported chains.

CryptoPal wallet can be used with Web3-enabled decentralized applications (dApps). Use WalletConnect to connect securely to your favorite DeFi platforms, NFT marketplaces, and games.

Try refreshing your wallet balance using the "Resync" button. If tokens still don't appear, ensure you're on the correct blockchain network. Some tokens need to be manually added using their contract address.

This could be due to: 1) Price feed delay - wait a few minutes and refresh, 2) Network sync issues - click "Resync All", 3) New wallet - it may take a few minutes for balances to appear after first import.

Unfortunately, blockchain transactions are irreversible. Always double-check addresses before sending. Use the QR scanner or Address Book to reduce errors. Some wallets may be able to recover funds if you control both addresses.

Click on the language selector in the top navigation bar and choose your preferred language. CryptoPal supports multiple languages including English, Spanish, French, German, and more.

Try: 1) Refreshing the page, 2) Clearing your browser cache, 3) Checking your internet connection, 4) Using a different browser. If issues persist, contact our support team.

Click "Contact" in the navigation menu or footer. Fill out the support form with your issue, and our team will respond within 24-48 hours. For urgent issues, check our FAQ first for immediate answers.

Yes! You can create or import multiple wallets and manage them all from one account. Each wallet can have its own name and purpose (e.g., savings, trading, NFTs).

Go to Settings > Account > Delete Account. IMPORTANT: Before deleting, make sure you have backed up all wallet recovery phrases. Once deleted, we cannot recover your account or wallet data.

CryptoPal is currently a web-based platform optimized for both desktop and mobile browsers. A dedicated mobile app is coming soon for iOS and Android.

Use the Contact form and select "Bug Report" as the type. Please include: what you were doing, what happened, what you expected to happen, your browser/device, and screenshots if possible.