help

Help Center

Find answers to frequently asked questions

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Account & Security

How do I reset my password? expand_more

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

How do I enable 2FA? expand_more

Go to Settings > Security > Two-Factor Authentication and follow the setup wizard.

What if I lose my recovery phrase? expand_more

Unfortunately, without your recovery phrase, we cannot recover your wallet. Always store it securely.

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How long do transactions take? expand_more

Transaction times vary by network. Bitcoin takes 10-60 minutes, Ethereum 1-5 minutes.

Why is my transaction pending? expand_more

Transactions require network confirmations. Check the blockchain explorer for details.

Can I cancel a transaction? expand_more

Once broadcast to the network, transactions cannot be cancelled. Always double-check before sending.

payments

What are network fees? expand_more

Network fees are paid to blockchain miners/validators, not to CryptoPal.

Are there withdrawal limits? expand_more

Limits depend on your verification level. Check Settings > Account Limits.

Does CryptoPal charge fees? expand_more

We charge a small service fee for swaps and trades, clearly displayed before confirmation.

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How do I contact support? expand_more

Visit our Contact page or email support@cryptopal.com for assistance.

What are your support hours? expand_more

Our support team is available 24/7 for urgent security issues, and 9am-6pm UTC for general queries.

How do I report a bug? expand_more

Please use the Contact form and select "Bug Report" as the category.

Detailed guides and tutorials

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Extended FAQ section

Our support team is available 24/7 to assist you